Cancel your ENERCALC Subscription
What happens after you request a subscription cancellation:
- Your subscription is cancelled in our billing software so that you will not be charged again.
- Your access to the software will continue through the end of the day on your subscription’s expiration date.
- We do not offer partial refunds of unused subscription payments.
What happens if I reactivate later?
- You will regain access to use the software via a new subscription term.
- A new or reactivated subscription will use our then-current pricing.
What do I do if I was charged and don’t think I should have been?
Email info@enercalc.com and tell us what happened. We are not in the business of taking (or keeping) people’s $ fraudulently.
If we made a mistake, we’ll fix it. Jen will take care of you as we would want to be taken care of – including refunds. If you dispute the charge, the banks take the process out of our (and your) hands. The banks and Stripe view a disputed card charge as you accusing us of fraud. Not kidding.
What if we have multiple sites, ie: multiple KW numbers?
If you manage multiple sites with multiple KW numbers, it’s easier if you to email Jennifer at info@enercalc.com and tell her specifically what you want to cancel and she can handle it for you. That is typically easier than filling out multiple forms here with each of your KW numbers. Let us make it easy for you.
Pause your subscription instead?
If you’re a monthly subscriber and will be coming back but you don’t need the software this month, you can pause your subscription for up to 90 days.
ENERCALC, LLC
400 W Broadway St, STE 101-515
Missoula, MT 59802
Mail us
info@enercalc.com (Business office)
support@enercalc.com (Technical and engineering support)