Cancel your ENERCALC Subscription
What happens after you request a subscription cancellation:
- Your subscription is cancelled in our billing software so that you will not be charged again.
- Your access to the software will continue until your subscription expiration date.
- Your access to the software will end after your subscription expiration date.
- We do not offer partial refunds of unused subscription payments.
- If you manage multiple sites with multiple KW numbers, you must submit a form for each KW number. You may also email Jennifer at info@enercalc.com and tell her specifically what you want to cancel and she can handle it for you.
What happens if I reactivate later?
- You will regain access to use the software during the subscription period.
- A new or reactivated subscription will use our then-current pricing.
What do I do if I was charged and don’t think I should have been?
Email info@enercalc.com and tell us what happened. We are not in the business of taking (or keeping) people’s $ fraudulently. If we made a mistake, we’ll fix it. Jen knows to take care of you how we would want to be taken care of – including refunds. If you dispute the charge, the banks take the process out of our (and your) hands. It’s faster to ask Jen what’s up and let her fix it.
Pause your subscription instead?
If you’re a monthly subscriber and will be coming back but you don’t need the software this month, you can pause your subscription for up to 90 days.
What’s the benefit? You keep your locked in price if you reactivate within 90 days. If you reactivate after the 90th day, your price will be our current pricing as noted here on the site. CLICK HERE to pause your subscription.
ENERCALC, LLC
400 W Broadway St, STE 101-515
Missoula, MT 59802
Mail us
info@enercalc.com (Business office)
support@enercalc.com (Technical and engineering support)