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Difficulty with Internet Activation

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I am having trouble with Internet Activation of my Flex License

 

Activation difficulties commonly boil down to a communication issue between your computer and the Internet Activation system.  These issues generally fall into one of three categories:

Anti-virus software is blocking proper communication.

A firewall is blocking proper communication.

Ad blocking software and “firewall boosters” have also been known cause communication issues.

 

I would recommend that you check into these items:

Check your firewall and anti-virus software to verify that www.enercalc.com, enercalc.net (not www.enercalc.net), and enercalcwest.com (not www.enercalcwest.com) are permitted/trusted.  Allow ports 80 and 443.

Be aware that builds 10.19 and later use HTTPS to activate, which requires using the domain name (enercalc.net) rather than the IP address.

Check to be sure that you are running the latest available build of the program by updating with the following link: https://install.enercalc.com/EC20_update/EC20_UPDATE.EXE

 

If you check all these things and still cannot activate, please let us know.

 

Note:  The Internet Activation server continually runs self-diagnostics, and restarts itself within four minutes if an issue is detected.  So, any issue with the server will commonly resolve itself within a few minutes, and the easiest fix is to just try Internet Activating again.

 

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