> For the complete documentation index, see [llms.txt](https://enercalc.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enercalc.com/docs/sel-installation-activation/support-and-maintenance/getting-assistance.md).
# Getting Assistance
How to get help with ENERCALC products through documentation, FAQs, email, or phone.
Get help with **ENERCALC** products using these resources.
{% hint style="info" %}
**NOTE:** Documentation and FAQs are available to everyone. Email and phone support require an active subscription.
{% endhint %}
### Self-service resources
* Review the program documentation from the main menu.
Program documentation option in the main menu
* Read the [frequently asked questions](https://enercalc.com/docs/sel-faq).
### Contact Technical Services
* **Email:**
* **Phone:** [800-424-2252](tel:8004242252) or [949-614-0689](tel:9496140689)
{% hint style="info" %}
**NOTE:** Phone lines can be used to open a support case. However, please note that a phone call doesn't connect you immediately with a support team member.
Many questions need investigation or coordination across our distributed team, so we begin support by email. It lets us share screenshots, self-service links, and Product Control Codes. It also keeps a complete conversation record for the entire support team.
After we provide initial answers by email, phone support may be arranged when a discussion needs more detail.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://enercalc.com/docs/sel-installation-activation/support-and-maintenance/getting-assistance.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
