> For the complete documentation index, see [llms.txt](https://enercalc.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enercalc.com/docs/sel-installation-activation/support-and-maintenance/getting-assistance.md).
# Getting Assistance
How to get help with ENERCALC products through documentation, FAQs, email, or phone.
Get help with **ENERCALC** products using these resources.
{% hint style="info" %}
**NOTE:** Documentation and FAQs are available to everyone. Email and phone support require an active subscription.
{% endhint %}
### Self-service resources
* Review the program documentation from the main menu.
Program documentation option in the main menu
* Read the [frequently asked questions](https://enercalc.com/docs/sel-faq).
### Contact Technical Services
* **Email:**
* **Phone:** [800-424-2252](tel:8004242252) or [949-614-0689](tel:9496140689)
{% hint style="info" %}
**NOTE:** Phone lines can be used to open a support case. However, please note that a phone call doesn't connect you immediately with a support team member.
Many questions need investigation or coordination across our distributed team, so we begin support by email. It lets us share screenshots, self-service links, and Product Control Codes. It also keeps a complete conversation record for the entire support team.
After we provide initial answers by email, phone support may be arranged when a discussion needs more detail.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://enercalc.com/docs/sel-installation-activation/support-and-maintenance/getting-assistance.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
