> For the complete documentation index, see [llms.txt](https://enercalc.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enercalc.com/docs/sel-faq/using-the-software/printing/resolving-printing-issues.md).

# Resolving Printing Issues

How to fix printing problems in ENERCALC SEL using updated printer drivers and Chrome PDF settings on Mac.

## How do I resolve ENERCALC SEL desktop printing issues on Windows?

Printer drivers and default-printer settings can cause printing issues. Use these steps if a report won't print. Use them if headings appear jumbled, misaligned, or overlapping:

1. Update your current printer driver.
2. Select a default printer that supports standard 8.5 × 11 in. paper.
3. Print the report again from ENERCALC SEL.

{% hint style="info" %}
**Note:** A plotter set as the default printer might not provide the settings ENERCALC SEL needs to create reports. Select a standard office printer instead.
{% endhint %}

If the issue continues, try an HP Universal Print Driver:

1. Open the [HP Universal Print Driver download page](https://support.hp.com/ie-en/drivers/hp-universal-print-driver-series-for-windows/503548).
2. Download and install one of these drivers:
   * HP Universal Print Driver for Windows PostScript (64-bit)
   * HP Universal Print Driver for Windows PCL6 (64-bit)
3. Print the report again from ENERCALC SEL.

Many users have commented that prints from SEL worked perfectly after installing either of these drivers. Some have even noted that after installing these drivers, they were able to switch back to their previous printer driver and print successfully.

## How do I resolve ENERCALC cloud printing issues on Mac?

To control whether Chrome opens or downloads PDFs:

1. **Open Chrome**.
2. Select the **Chrome menu** (three vertical dots **⋮** in the upper-right corner).
3. Select **Settings**.
4. Select **Privacy and security**.
5. Select **Site Settings**.
6. Select **Additional content settings**.
7. Select **PDF documents**.
8. Set the PDF behavior:
   * **On:** Chrome downloads PDFs.
   * **Off:** Chrome opens PDFs.

You can also open `chrome://settings/content/pdfDocuments`.


---

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