> For the complete documentation index, see [llms.txt](https://enercalc.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://enercalc.com/docs/installation-activation/support-and-maintenance/getting-assistance.md).
# Getting Assistance
How to get help with ENERCALC products through the in-app Support panel, documentation, FAQs, email, or phone.
Get help with **ENERCALC** products using these resources.
{% hint style="info" %}
**NOTE:** Documentation and FAQs are available to everyone. In-app, email, and phone support require an active subscription.
{% endhint %}
## Self-service resources
* Review the program documentation by selecting **Help** > **Documentation** in the main menu.
Documentation option in the Help menu
* Read the [frequently asked questions](https://enercalc.com/docs/faq).
## Get help in ENERCALC
Select the **Support** icon at the top right of the window to open the **Support** panel. It's available on every screen, including **Settings**:
The Support panel
From the panel, you can:
* **Search the documentation** to open the docs you're reading now in your browser.
* **Contact Support** to report a problem or get help.
* **Share Feedback** to suggest a feature or an improvement.
### Contact Support
1. In the **Support** panel, select **Contact Support**.
2. Under **How serious is it?**, select **Something's wrong** if you can keep working, or **I'm blocked** if it stops your work.
3. In **Describe the problem**, explain what you were doing, what you expected, and what happened instead.
4. To let support open the project you're working in, turn on **Share this project with support**. This option appears only when a project is open.
5. Select **Send request**.
Contacting support
Once your request is sent, the panel shows your ticket number, and support replies to the email address you sign in with. ENERCALC adds your app version, your organization and license number, and the calculation you have open, so you don't need to include them.
{% hint style="info" %}
**NOTE:** A shared project includes only saved work. If any calculation has unsaved changes, save it before you send the request so support sees what you see.
{% endhint %}
### Share Feedback
1. In the **Support** panel, select **Share Feedback**.
2. Under **What kind of feedback?**, select **Feature request** or **Something else**.
3. In **Your feedback**, describe what would make ENERCALC better.
4. Select **Send feedback**.
Sharing feedback
## Contact Technical Services
* **Email:**
* **Phone:** [800-424-2252](tel:8004242252) or [949-614-0689](tel:9496140689)
{% hint style="info" %}
**NOTE:** Phone lines can be used to open a support case. However, please note that a phone call doesn't connect you immediately with a support team member.
Many questions need investigation or coordination across our distributed team, so we begin support by email. It lets us share screenshots and self-service links. It also keeps a complete conversation record for the entire support team.
After we provide initial answers by email, phone support may be arranged when a discussion needs more detail.
{% endhint %}
---
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